Shipping and Transit Time
Approximate shipping times are as follows:
Most products are shipped within 1-2 business days. We make every attempt to notify you if any shipment delays may arise. Also, please note, these shipping times only refer to the amount of time that the package is in transit.
Ground Shipment: Up to 5-7 Business Days
Please note that we cannot guarantee that your order will ship out the day that you place the order. The delivery guarantees refer to carrier's commitment once the order has been shipped . When we receive your order we begin working to pull all the items together, pack the order, and get it shipped out. We do not ship on major holidays and weekends.
Courier services generally do not deliver on weekends and most holidays.
The shipping price is calculated automatically when you check out of your online shopping cart.
Returns
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept returns within 30 days of receipt of the product, but you are responsible for the return shipping costs. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in sellable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. All returns are subject to a 20% restocking fee. No Refunds on PDF’s that have been processed.
Damaged Goods
If goods are damaged during shipment by UPS, save the item, the box and all packing material. Notify us and we will place a claim with UPS. UPS insures all shipments and so far has made good on them. You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.
Canceling Orders
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at orders@gerson.org with “CANCEL ORDER # xxxxxxxx” in the subject line. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.
